Privacy policy

PRIVACY POLICY

Mazo Nutrition

Last updated: March 29, 2026

Mazo Nutrition operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a personalised shopping experience (the "Services"). Mazo Nutrition uses Shopify technology, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase or other transaction using the Services, or when you communicate with us in any other way. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with regard to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. When you use and access any of the Services, you confirm that you have read this Privacy Policy and understand the collection, use and disclosure of your information as described herein.


Personal Information We Collect or Process

By "personal information" we mean information that identifies or can reasonably be associated with you or another individual. Personal information does not include information collected anonymously or that has been anonymised so that it cannot identify or be reasonably associated with you. Depending on how you interact with the Services, where you live, and to the extent permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from such personal information:


  • Contact details, including your name, address, billing address, shipping address, telephone number and email address.
  • Financial information, including credit card, debit card and financial account numbers, payment card information, financial account details, transaction details, payment method, payment confirmation and other payment details.
  • Account information, including your username, password, security questions, preferences and settings.
  • Transaction information, including items you view, add to your cart, wishlist or purchase, return, exchange or cancel, and your previous transactions.
  • Communications with us, including information you include in communications with us, for example when you submit a customer support query.
  • Device information, including information about your device, browser or network connection, IP address and other unique identifiers.
  • Usage information, including information about your interaction with the Services, including how and when you interact with or browse the Services.


Sources of Personal Information

We may collect personal information from the following sources:


  • Directly from you, including when you create an account, visit or use the Services, communicate with us or otherwise provide us with personal information.
  • Automatically through the Services, including from your device when you use our products or services or visit our websites, as well as through the use of cookies and similar technologies.
  • Through our service providers, including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
  • Through our partners or third parties.


How We Use Your Personal Information

Depending on how you interact with us or the Services you use, we may use personal information for the following purposes. Where required by applicable law, we have identified the legal basis under the GDPR / UK GDPR that permits each use.


  • Providing, Personalising and Improving the Services. We use your personal information to provide the Services to you, including to fulfil our contract with you, process payments, process orders, remember preferences and items of interest, send account-related notifications, process purchases, returns, exchanges or other transactions, create, maintain and manage your account, arrange shipping, facilitate any returns and exchanges, enable the posting of reviews and create a personalised shopping experience, such as by recommending products related to your purchases. This may include using your personal information to better adapt and improve the Services.

  Legal basis: Performance of a contract (Article 6(1)(b) GDPR) — processing is necessary to fulfil your order and deliver the Services you have requested.

  • Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing communications, advertising and promotions by email, text message or post, and to present you with online advertisements for products or services on the Services or on other websites, including based on items you have previously purchased or added to your cart and other activity on the Services.

  Legal basis: Consent (Article 6(1)(a) GDPR) — we will only send you direct marketing where you have given us your consent. You may withdraw your consent at any time by using the unsubscribe link in any marketing email.

  • Security and Fraud Prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate or take action regarding potentially fraudulent, illegal, unsafe or malicious activity, protect public safety and protect our services. If you choose to use the Services and create an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password or other access details with others.

  Legal basis: Legitimate interests (Article 6(1)(f) GDPR) — it is in our and our customers' legitimate interests to protect the security of our services and prevent fraud.

  • Communications With You. We use your personal information to provide customer support, respond to your communications, deliver effective services and maintain a business relationship with you.

  Legal basis: Performance of a contract (Article 6(1)(b) GDPR) and legitimate interests (Article 6(1)(f) GDPR) — responding to your queries is necessary to fulfil our contractual obligations and maintain our business relationship with you.

  • Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal processes, including requests from law enforcement agencies or government bodies, to investigate or participate in civil subpoenas, potential or actual litigation or other contentious legal proceedings, and to enforce or investigate potential violations of our terms or policies.

  Legal basis: Compliance with a legal obligation (Article 6(1)(c) GDPR) and legitimate interests (Article 6(1)(f) GDPR) — we are required by law to retain certain records and to respond to lawful requests from authorities.


How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, subject to this Privacy Policy. These circumstances may include:


  • With Shopify, vendors and other third parties that provide services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping).
  • With business and marketing partners to provide you with marketing and advertising services. For example, we use Shopify to offer personalised advertising through third-party services based on your online activity across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to instruct us not to share your information for the purpose of serving targeted advertisements and marketing based on your online activity across different merchants and websites.
  • When you instruct, request or otherwise consent to our disclosure of certain information to third parties, such as to send you products or when you use social media widgets or login integrations.
  • With our affiliates or otherwise within our group of companies.
  • In connection with a business transaction, such as a merger or insolvency, to comply with any applicable legal obligations (including responding to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights and the rights of our users or third parties.


Relationship with Shopify

The Services are hosted by Shopify, which collects and processes your personal information related to your access and use of the Services in order to provide and optimise the Services. Information you submit to the Services will be transmitted to and shared with Shopify, as well as with third parties who may be located in different countries from where you reside, in order to provide and optimise the Services. In addition, to help protect, expand and improve our business, we use certain enhanced Shopify features that incorporate data and information obtained from your interactions with our Store, as well as with other merchants and with Shopify. To provide these enhanced features, Shopify may use the personal information collected about your interactions with our store, as well as with other merchants and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights regarding the use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, please visit the Shopify Consumer Privacy Policy (https://www.shopify.com/legal/privacy/app-users). Depending on where you live, you may be able to exercise certain rights in relation to your personal information via the Shopify Privacy Portal (https://privacy.shopify.com/en).


Third-Party Websites and Links

The Services may feature links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with or controlled by us, you should review their privacy and security policies, as well as other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness or reliability of information found on those websites. Information you provide in public or semi-public areas, including information you share on third-party social media platforms, may also be viewed by other users of the Services and/or users of those third-party platforms, without limitation as to its use by us or third parties. Our inclusion of such links does not, in itself, imply any endorsement of the content of those platforms or of their owners or operators, except as disclosed on the Services.


Children's Data

The Services are not intended for use by children, and we do not intentionally collect any personal information from minors in your jurisdiction. If you are a parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details provided below to request that it be deleted. As of the Effective Date of this Privacy Policy, we have no actual knowledge that we "share" or "sell" (as those terms are defined under applicable law) personal information of individuals under the age of 16.


Security and Retention of Your Information

Please be aware that no security measure is perfect or impenetrable, and we cannot guarantee "perfect security". In addition, any information you send to us may not be secure in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

The period for which we retain your personal information depends on various factors, such as whether we need the information to maintain your account, to provide the Services to you, to comply with legal obligations, to resolve disputes or to enforce other applicable contracts and policies.


Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in some cases, we may decline your request to the extent permitted by law.


  • Right of Access/Knowledge. You may have the right to request access to the personal information we hold about you.
  • Right of Erasure. You may have the right to request the deletion of the personal information we hold about you.
  • Right of Rectification. You may have the right to request the correction of the personal information we hold about you.
  • Right to Data Portability. You may have the right to receive a copy of the personal information we hold about you and to request the transfer of that information to third parties, in certain circumstances and with certain exceptions.
  • Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving them at any time using the unsubscribe option provided in the emails we send you. If you opt out, we may still send you non-promotional emails, such as emails about your account or orders you have placed.


If you reside in the United Kingdom or the European Economic Area, and subject to applicable local exceptions and limitations, you may exercise the following additional rights:


  • Right to Object and Restrict Processing. You may have the right to ask us to stop or restrict our processing of personal information for certain purposes.
  • Withdrawal of Consent. Where we rely on consent to process your personal information, you have the right to withdraw that consent. Withdrawal of your consent will not affect the lawfulness of any processing carried out on the basis of consent given prior to withdrawal.


You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you may visit https://privacy.shopify.com/en.

We do not discriminate against you based on your exercise of any of these rights. We may need to verify your identity before processing your requests, to the extent permitted or required by applicable law. In accordance with applicable laws, you may designate an authorised agent to submit requests on your behalf for the purpose of exercising your rights. Before accepting such a request from an agent, we will require the agent to provide evidence that they are authorised by you to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner, as required under applicable law.


Complaints

If you wish to raise a complaint about how we handle your personal information, you may contact us using the contact details provided below. Depending on where you live, you may have the right to appeal a decision by contacting us using the contact details provided below, or to lodge a complaint with your local data protection authority. For the EEA, a list of data protection supervisory authorities can be found here (https://edpb.europa.eu/about-edpb/about-edpb/members_en)


International Transfers

Please note that we may transfer, store and process your personal information outside your country of residence.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we will use recognised transfer mechanisms, such as the European Commission Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority in the United Kingdom, as applicable, unless the data transfer is to a country that has been determined to provide an adequate level of protection.


Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Cookie Policy

1. What Are Cookies Cookies are small text files stored on your device when you visit our website. They help us provide you with a better experience by remembering your preferences and understanding how you use our site.

2. How We Use Cookies Mazo Nutrition uses cookies for the following purposes:

  • Essential cookies – necessary for the website to function properly (e.g., shopping cart, login sessions).
  • Analytics cookies – help us understand how visitors interact with our site (e.g., Google Analytics).
  • Marketing cookies – used to deliver relevant ads and track campaign performance (e.g., Facebook Pixel, Google Ads).
  • Functional cookies – remember your preferences to enhance your experience.

3. Third-Party Cookies We use third-party services that may set cookies on your device, including but not limited to:

  • Google Analytics
  • Meta (Facebook) Pixel
  • Shopify (platform cookies)

These third parties have their own privacy policies governing the use of such cookies.

4. Your Choices You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. You may also opt out of third-party tracking via:

  • Google Analytics Opt-out
  • Meta Ad Preferences

5. Your Rights (GDPR) If you are located in the European Economic Area, you have the right to withdraw your consent to cookies at any time. You can do this via our cookie consent banner or by adjusting your browser settings.

6. Contact Us If you have any questions about our Cookie Policy, please contact us at: info@mazonutrition.com


Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, you may email us at info@mazonutrition.com. For the purposes of applicable data protection laws, we are the data controller of your personal information.